1. Privacy Protection
1.1. Safeguarding the personal and financial information of our clients and website visitors is a top priority. This Privacy Statement outlines how we collect, use, and protect your information. By using our website or opening an account, you consent to the collection and use of your personal information as described.
1.2. Under the Data Protection Acts of 1988 and 2003, the data controller is Avan Trade (“we,” “us,” “our”).
2. Information Collection
2.1. We collect information necessary to open accounts, facilitate transactions, and protect your assets and privacy. This includes details to assess your needs and preferences.
2.2. The information collected may include:
Personal details (name, address, contact information).
Demographics (birth date, education, occupation).
Financial data (trading experience, approximate annual income, net worth).
3. Use of Personal Information
3.1. We use your personal information to:
Verify your identity.
Establish and manage your trading account.
Provide account activity details.
Enhance our services and customize your experience.
3.2. Information may also be used to notify you about additional products, services, or promotions of interest.
4. Affiliates and Partners
4.1. Information may be shared with affiliates or partners to provide requested products/services or to introduce opportunities that match your interests.
4.2. Such sharing helps ensure services are relevant, but use of your information is limited to the identified purposes.
5. Non-Affiliated Third Parties
5.1. We do not sell, license, lease, or otherwise disclose your information except in the following cases:
Compliance with legal requirements or protection of our rights.
Engagement of external providers for internal operations, such as account processing or client satisfaction surveys.
5.2. Data may be transferred or processed outside the European Economic Area (EEA) in compliance with applicable standards.
6. Security Measures
6.1. Your information is stored on secure servers, and all payment transactions are encrypted using SSL technology.
6.2. While we strive to protect your data, transmission over the internet carries some risks. Users are responsible for maintaining password confidentiality.
7. External Sites Responsibility
7.1. We are not responsible for the privacy practices of third-party sites linked on our platform. Users should review their privacy policies independently.
8. Marketing Preferences
8.1. We may use your data to inform you about products and services via mail, phone, or electronic communication.
8.2. Existing customers will only receive communications about products/services similar to previous transactions.
8.3. Users can opt out at any time by contacting our Client Services team.
9. Use of Cookies
9.1. Cookies are used to secure trading activities and enhance website performance. These do not store personal or account data.
9.2. Website usage data may be shared with advertising partners for targeted promotions.
10. Your Rights
10.1. You have the right to access, correct, or restrict the use of your data. Requests must be submitted in writing, and a small fee may apply (not exceeding €5.00).
11. Policy Updates
11.1. Updates to this Privacy Statement will be posted on our website. We encourage regular review to stay informed about how your information is managed.
Refund and Cancellation Policy
1. Trade Coverage
1.1. Trades are automatically covered using mathematical calculations of exposure. The company may cancel trades outside of this calculation at its discretion.
1.2. Arbitrage and scalping trading are prohibited and considered unauthorized transactions.
2. Refund Eligibility
2.1. Clients are entitled to a full refund of unused funds. However, lost funds are non-refundable, and the company holds no liability for such losses.
3. Refund Process
3.1. Refund requests require complete KYC documentation.
3.2. Refunds will be processed to the original deposit method within seven (7) business days, excluding transfer fees.